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Case study · Maxeco

How Maxeco gained 100% control over inbound leads without hiring reps.

Dozens to hundreds of monthly underfloor heating leads were getting lost across regional partners. The AI sales rep solved slow response times: instant SMS qualification, verifying project specs, and routing 42% qualified deals straight into Raynet CRM.

Underfloor heating · Inbound SMS qualification · Raynet CRM integration

Results over 2 months
238 leads processed with 100% response reliability42% handed over to Raynet CRM as verified qualified deals€3,800 saved compared to a junior sales rep cost
Daily lead handling board

No lead is dropped. Regional partners get only qualified opportunities.

How inbound marketing leads are processed in real time. The AI rep checks project specs and creates complete records in CRM.

  • Pavel KřížRaynet: South Moravia
    +420 777 ••• •21Arrived: 18:42 · Channel: WebReply in: 1 min

    Parameters established: Novostavba RD 140 m², půdorys k dispozici

    Outcome: Raynet: South Moravia
  • Jiří NovotnýDeclined (outside ICP)
    +420 603 ••• •84Arrived: 20:15 · Channel: FacebookReply in: 2 min

    Parameters established: Rekonstrukce bytu, hledá pouze montážní materiál

    Outcome: Declined (outside ICP)
  • Michal DvořákRaynet: Central Bohemia
    +420 724 ••• •19Arrived: 21:30 · Channel: WebReply in: 1 min

    Parameters established: Komerční prostory 320 m², realizace jaro 2027

    Outcome: Raynet: Central Bohemia
  • Roman ČernýWaiting for dimensions
    +420 732 ••• •55Arrived: 22:04 · Channel: WebReply in: 2 min

    Parameters established: Dotaz na orientační cenu bez technických detailů

    Outcome: Waiting for dimensions

Instant SMS outreach removes the delay between form submission and first response.

total processed leads
238total processed leads
qualified as relevant
42 %qualified as relevant
leads answered
100 %leads answered

Representative overview of live operation at Maxeco. Names and numbers masked for data privacy.

Where it started

Leads arrived. The sales process stalled.

Maxeco generated substantial lead volume from online ads. The breakdown occurred when leads needed handling across regions.

01
Inconsistent regional follow-up

Leads passed to regional partner installers were handled arbitrarily: some replied immediately, others took weeks or never called back.

02
Reps buried under low-quality leads

Over half of online leads lacked buying intent. Sales reps wasted precious hours sifting through tyre-kickers instead of closing deals.

03
The hiring dilemma

Building an in-house central SDR team meant hefty fixed costs, lengthy recruiting and onboarding, with no certainty of payoff.

04
Cost of inaction: wasted ad spend

Uncontacted leads cooled off within 24 hours, effectively handing marketing investments over to competing providers.

What we deployed

Instant SMS qualification and direct Raynet CRM sync.

We deployed an inbound AI sales rep armed with Maxeco product specifications and price lists.

Sub-60 second response

As soon as a prospect submits the form, the AI rep responds via SMS, verifying urgency, budget and floor area.

Technical heating know-how

Loaded with system catalogs and spec sheets, the agent resolves technical inquiries reliably.

Raynet CRM pipeline sync

Qualified records are automatically logged into Raynet CRM with all gathered context ready for closing.

How inbound lead qualification runs live.

Live SMS qualification exchange. The agent immediately checks specs, layout and timing.

Alex

SMS

  1. 18:43

    Hello Pavel, this is Alex from Maxeco. Thank you for your inquiry regarding underfloor heating. Is this a new build or a home renovation?

  2. 2 minuty

    Hello, we are building a new family house near Brno, approx 140 m2. We want electric underfloor heating.

  3. 50 sekund

    Great, we have the ideal system for 140 m2. Do you have project drawings or floor plans ready for an accurate quote?

  4. 2 minuty

    Yes, I have the floor plan PDF on my computer, I can send it.

  5. 40 sekund

    Perfect. I will connect you with our South Moravia specialist to review details and prepare a quote. Does a short call tomorrow at 10:00 work for you?

  6. 1 minuta

    Yes, tomorrow at 10:00 is fine.

    Delivered

    • Logged in Raynet CRMPavel Kříž · 140 m² new build
    • Call scheduledTomorrow 10:00 · Rep phone call
AlexCustomer (web)
  • The reply went out as soon as the web form was submitted.
  • Verifying project specs and buying readiness.
Handed over to regional specialistDeal automatically created in Raynet CRM with South Moravia region and 140 m² note.

Authentic sample dialogue. All details automatically synchronized into Raynet CRM.

Economic impact

€3,800 saved in the first 2 months with 100% pipeline visibility.

Rather than hiring a full-time junior rep, the AI rep handled first contact across all 238 incoming leads. It sifted out low-intent queries and delivered 42% qualified opportunities to reps. Costs were a fraction of rep salary, operating 24/7 without downtime.

In the client’s words

Maxeco leadership feedback.

The greatest value is not just time savings, but the peace of mind that the entire process works reliably. Reps now focus strictly on deals that make commercial sense.

E
Executive Management
Maxeco

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