The quiet of knowing every enquiry is handled.
Alex answers every enquiry, checks it is real, finds out what is driving it, and decides against your own criteria whether it is worth passing on. The ones that are get a slot in your rep’s calendar. The rest he turns down politely, and says why.
Replies outside office hours · Never passes on an irrelevant contact · No lock-in, switch it off any time
Alex
SMS
A shortened transcript of a real conversation. The customer’s name has been changed.
No row is waiting for somebody to get to it.
This is the list you look at in the morning. Every enquiry shows when it landed, how long the answer took, and where it ended.
- Jana MarešováThu 16:30, Nováková+420 776 ••• •15Arrived: 9:14 · Channel: WebAnswered in: 2 min
What he asked: Scope of the job, when it has to be done
Outcome: Thu 16:30, Nováková - Ondřej KolářPolitely declined+420 731 ••• •42Arrived: 13:02 · Channel: FacebookAnswered in: 1 min
What he asked: Who decides, and by when
Outcome: Politely declined - Petra VlčkováFri 10:00, Dvořák+420 604 ••• •07Arrived: 17:41 · Channel: WebAnswered in: 3 min
What he asked: What they use today, what annoys them
Outcome: Fri 10:00, Dvořák - Martin SedlákThu 09:00, Dvořák+420 777 ••• •63Arrived: 20:08 · Channel: E-mailAnswered in: 2 min
What he asked: Budget, and who approves it
Outcome: Thu 09:00, Dvořák - Lucie BeránkováWaiting on a reply+420 720 ••• •28Arrived: 21:47 · Channel: WebAnswered in: 1 min
What he asked: Whether the topic is live right now
Outcome: Waiting on a reply - Tomáš HruškaOutside the trade+420 608 ••• •91Arrived: 23:12 · Channel: InstagramAnswered in: 2 min
What he asked: Size of the building, location
Outcome: Outside the trade - Klára DostálováMon 11:00, Nováková+420 733 ••• •54Arrived: 6:03 so · Channel: WebAnswered in: 2 min
What he asked: What they are solving, how urgent it is
Outcome: Mon 11:00, Nováková - Filip MarekTue 14:00, Dvořák+420 602 ••• •36Arrived: 10:26 ne · Channel: SMSAnswered in: 1 min
What he asked: Scope and timing
Outcome: Tue 14:00, Dvořák
Five of the eight arrived in the evening, at night or over the weekend. Without Alex all eight would have waited until Monday.
- enquiries handled
- 8 of 8enquiries handled
- of them outside working hours
- 5of them outside working hours
- waiting for morning
- 0waiting for morning
Drawn from the real screen in Ninjabot, with invented data. A real list carries the names and mobile numbers of our customer’s customers, so it is not published, blurred or otherwise. The figures at the bottom are from one real day.
An enquiry does not wait until you have a moment.
These are not lost enquiries. This is work nobody ever had time for, because the volume makes it impossible.
A lead arrives in the evening, the team notices in the morning, assigns it, and the rep does not get through first time. Real first contact lands the next day. Whoever answered first already has the meeting.
From paid advertising, 50 to 80 per cent are typically irrelevant. The team has to work through them, first call, second attempt, third, before finding the 5 to 20 per cent who can actually buy.
Qualifying leads from adsInterest peaks right after the event. Hundreds of registrations at once cannot be called in any reasonable time, and by the time the team gets there the interest is gone.
Enquiries from registrations and webinarsThey ask about a price or an extension, get an answer, and that is the end of it. Nobody turns it into a tracked deal. And it is the warmest contact you have.
Enquiries from existing customersSeven steps your team otherwise does by hand.
On the tenth enquiry of the same day and on the one that arrives on Sunday evening. This is the part people do unevenly, because they are people.
- Catches the enquiryAlex
- Checks the contact is realAlex
- Opens the conversationAlex
- Finds out what is driving itAlex
- Checks your qualifying criteriaAlex
- Handles objections and questionsAlex
- Books the meeting, or declines politelyYour rep
- 01Alex
Catches the enquiry
A form on your site, Facebook, Instagram, email. Whatever reaches you today lands in the CRM as a contact and a deal.
Nothing retyped by hand
- 02Alex
Checks the contact is real
A made-up number or a dead address never reaches your rep.
A filter before the first call
- 03Alex
Opens the conversation
He answers outside working hours too. Somebody who writes at three in the morning is answered at three in the morning. Those night-time enquiries produce business that otherwise would not exist.
Evening, night and weekend
- 04Alex
Finds out what is driving it
Why they filled the form in, what they are solving, how urgent it is. Not a questionnaire, an ordinary conversation.
Your rep goes in prepared
- 05Alex
Checks your qualifying criteria
Two or three questions you set. Whoever fails them never reaches your rep, and that is most of what paid advertising sends. You change the criteria yourself, as the meetings teach you what matters.
Your criteria, not ours
- 06Alex
Handles objections and questions
He answers from your own material, from price lists, references and technical detail, not from a script.
Answers from your documents
- 07Your rep
Books the meeting, or declines politely
The slot comes from the rep’s own calendar, and the CRM gets the whole conversation with it. A contact that does not fit is closed with a reason, so nobody leaves with a bad impression. From here on it is your own person.
The seventh step stays yours
The last row is pink on purpose. Alex gets you to the table; your own person closes.
How it turns out in practice.
Figures and words from customers who approved them for publication. Nothing modelled.
11,000 contacts inside a subsidy window that was closing fast.
- Conversations completed
- 2,736
- Relevant enquiries
- 1,04838 %
- Meetings booked
- 44416 %
15 field reps had no way to call 11,000 people before prospects signed elsewhere. The agent in database warm-up mode opened 9,967 conversations, 2,736 of which ran to the end, and delivered 444 ready opportunities straight into calendars.
Read the case studyCold sign-ups turned into booked calls.
- Contacts approached
- 742
- Meetings booked
- 15921 %
21% conversion in the first month. After two months of tuning through AI analysis, 26%, with 5% more people replying at all.
Read the case studyAd enquiries handled without losing a single one.
- Enquiries handled
- 238
- Answered without waiting
- 100%
- Judged relevant
- 42%
The agent answers the form itself, establishes motivation and the technical detail, and scores potential against clear criteria. Relevant cases go to Raynet CRM complete. Over two months that saved €3,800 against a junior rep’s salary.
Read the case study“Ninjabot sent 444 people into our calendars in one month, all of them ready to deal with the subsidy and the retrofit now. After a week we had to slow it down, because our regional reps could not keep up with the on-site surveys.”
“Without active outreach we would struggle to generate new opportunities at this scale.”
“The biggest value is not just the time saved, it is the quiet of knowing the whole process works and that we have it under control.”
What people ask us about Alex.
Will the customer know they are writing to an AI?
Alex does not pose as a particular person from your team and does not lie when asked directly. He works under his own name as your sales team’s assistant. It is also the practical choice: if he played one of your reps, the first meeting in person would give him away.
Does he answer in the evening and at weekends?
Yes, to enquiries straight away. Those night-time enquiries are exactly where business appears that otherwise would not.
Will it close the deal for us?
No. Alex gets you in front of people who want the conversation and books a specific time. Your own person closes.
How does he know who to pass on and who to turn down?
By the criteria you set. Alex would book more meetings than this, but a meeting with somebody who cannot buy from you only costs your rep an hour.
Can he promise something we do not do?
No. You define which products he offers and which rules he has to hold. He answers only from what you loaded into him.
How long does it take to go live?
Two to four weeks from the order, depending on how fast the material arrives. The first few weeks run on small batches and get tuned.
Alex handles what comes in. Bea starts where nothing comes in at all.
If your problem is not the inbound but a database nobody has touched in years, that is Bea’s work.
Goes through contacts nobody has touched in years and finishes every one, including the silent ones.
- Nobody wants to do cold calling. Which is why nobody does.Reaching cold contacts
- The database you already paid for can be used again.Contacts who already know you
- The same quotes. Somebody just comes back to them.Quotes with no reply
- The easiest sale you can make. And still nobody makes it.Upsell and cross-sell
A full calendar of meetings. Without hiring another rep.
Live in 14 days, three to four hours of your time. No lock-in, switch it off any time.