Which situation is yours?

Seven situations in two groups: what arrives on its own, and what you have to go and get. Pick the one you recognise.

What comes to you

Enquiries, sign-ups and questions somebody sent you. Alex handles every one of them, at any hour.

You pay for an ad lead twice. The second time in your reps’ hours.

Works hundreds of sign-ups while interest is highest.

No question is lost in an inbox.

Lists and databases you already paid for and nobody has time for. Bea works them, and comes back a third time.

Wakes the database nobody calls.

Picks up the history already in your CRM.

Comes back systematically until she has a clear answer.

Offers the follow-on when it makes sense.