We treat your customers’ data as though it were regulated.
Clinics, brokers and law firms use Ninjabot. We built the way it handles data for the strictest customer in the room.
Where the data sits and who reaches it.
Customer data and conversation data are processed and stored inside the European Union.
Data encrypted in transit and at rest. Role-based access in your team; least privilege in ours.
You decide in the configuration which CRM fields the agent reads from and which it does not. Internal scoring and notes between colleagues stay out of it.
What we may do with it and what we may not.
Processing on a proper legal basis for both outreach and inbound conversations; consent and opt-outs are honoured automatically across SMS, email and phone.
We never use your contacts or conversations to train models for other customers, never sell them, and export them on request.
Conversations pass to your team by rules you set yourself. The AI never acts outside the limits you give it.
What we will sign.
A data processing agreement is available to every customer. Standard for clinics, finance, legal services and anyone who takes GDPR seriously.
We sign NDAs as a matter of course. Security documentation goes out on request, straight to your data protection officer if you like.
Need the paperwork? Ask us for the DPA, the list of sub-processors, or answers to your own security questionnaire.
Questions from your data protection officer? Bring them.
Bring your compliance specialist onto the call. This is a conversation we are at home in.