A client enquiry will not wait until you are out of a meeting.
Law, accounting, consulting, marketing. A prospect usually asks three firms and gives the work to whoever replied first. Ninjabot answers first, finds out what the matter is, and books the consultation.
You bill your time. Enquiries do not have any.
The enquiry arrives while you are with a client, in court or on a deadline. The reply goes out in the evening, sometimes the next day. By then the prospect has approached two more firms and booked with whoever answered. In services, the first impression counts for more than the rate card.
What Ninjabot does
Answers every enquiry, evenings too
Form, email and SMS. The prospect gets a substantive reply in office hours and outside them, in the register you write in yourself.
Finds out what the matter actually is
Type of case, scope, timing, budget. You set what you need to know before you sit down with anyone.
Turns down what is not for you, politely
Enquiries outside your specialism or below the scope you take go out with an explanation and a pointer elsewhere. They never reach your calendar.
Books the consultation into your calendar
A qualified prospect is offered slots you genuinely have free, and the meeting is confirmed with the whole conversation attached.
In professional services the first responder wins. It is the one part of the process you can automate without the quality of the work losing anything.
Service companies
A database built over ten years that nobody has the hours to work.
B2B sellers and manufacturers
An order for two hundred units by Friday arrives by email and waits.
B2B software with content marketing
Collecting contacts is solved. Following them up is not.
Tech companies
A sign-up gets an answer in a minute, not after the morning standup.
Recruitment & Staffing
Your database holds both sides of your next placement.
Real Estate
Your old inquiry list is full of buyers who are still looking.
Installers and fitters
In season, more enquiries arrive than anyone can call back.