Ten years of trading is ten years of contacts. When did you last speak to them?
A service company owns something it rarely thinks of as an asset: the customers who have already been through its hands once. Ninjabot works the whole list, comes back with something specific, and books the visit.
The customer will not come back on their own. Not because they do not want to, but because they are not thinking about it.
The check is due after two years and nobody set an alarm. The CRM holds thousands of people who came to you, were happy, and have been silent since. Calling them means taking somebody off the tools or hiring for the phone, and both cost more than the job.
And it is the warmest list you could have: they know you, they have your work in their house, and they have paid once already.
- Window service and replacement
- Boiler servicing
- Air-conditioning servicing
- Lift servicing
- Garages with their own customer base
- Cleaning and grounds maintenance
Your trade not on the list? The mechanics are the same. Write to us and we will tell you straight whether it fits.
What Ninjabot does
Picks who is due
By how long it has been, by the type of job, or by segment. Who and how often is yours to set.
Picks up what it did for them
It pulls the history and the notes out of the CRM, so it does not ask how they are: it mentions the specific thing it worked on.
Follows up when nobody answers
One message and usually three follow-ups. That is where most people reply, and where a human rep gives up.
Books the visit into an engineer’s calendar
A slot from a real calendar, confirmed both ways, written to the CRM. The database gets sorted into live and dead on the way.
Reactivating the back catalogue
Contacts nobody has touched in years. The agent works out from their own history what to come back with.
Contacts who already know youBooking checks and service visits
Routine care the customer will never remember by themselves. The agent reminds them, offers a time, and writes it down.
Upsell and cross-sell
The side benefit people underrate: by the time the list has been worked, it is sorted into the contacts worth talking to and the ones you can delete. Across thousands of records nobody ever does that by hand.
B2B sellers and manufacturers
An order for two hundred units by Friday arrives by email and waits.
B2B software with content marketing
Collecting contacts is solved. Following them up is not.
Professional services
A client enquiry will not wait until you are out of a meeting.
Tech companies
A sign-up gets an answer in a minute, not after the morning standup.
Recruitment & Staffing
Your database holds both sides of your next placement.
Real Estate
Your old inquiry list is full of buyers who are still looking.
Installers and fitters
In season, more enquiries arrive than anyone can call back.